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En attente de l'arrivée de la commande

J'ai reçu ma commande après avoir été remboursé. Que puis-je faire ?

Conservez le produit dans son emballage d'origine, accompagné de tous les documents confirmant l'achat et le remboursement. Vous en aurez besoin pour toute communication ultérieure avec le vendeur et le système de paiement.

Je n'ai pas reçu ma commande. Que faire ?

Consultez l'e-mail que vous avez reçu après avoir passé votre commande. Il devrait contenir des informations sur le statut de votre commande et la date de livraison prévue.

Que faire si le colis est retenu par les douanes ?

Si le contenu du colis est suspect pour les douaniers (par exemple, plusieurs marchandises identiques), il peut faire l'objet d'un contrôle plus approfondi.

Si le délai de résolution du litige est excessivement long et que vous préférez ne pas attendre, quelles mesures doivent être prises ?

Si le délai de résolution du litige est excessivement long et que vous préférez ne pas attendre, quelles mesures doivent être prises ?

Quand vais-je recevoir ma commande ?

Suivez l'état de votre commande : la place de marché Woodmart offre la possibilité de suivre l'état d'une commande par numéro de suivi.

Commande et paiement

Je n'ai pas reçu ma commande. Que faire ?

Consultez l'e-mail que vous avez reçu après avoir passé votre commande. Il devrait contenir des informations sur le statut de votre commande et la date de livraison prévue.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.